Chat Widgets are one of the ways to convert visitors to potential leads. Chat widget helps you enhance the customer experience by providing immediate support when and where customers need it. 


Chat widgets provide a range of benefits, especially for businesses looking to enhance customer engagement, improve support efficiency, and drive conversions. Here are some of the key advantages:


1. Real-Time Customer Support

  • Users get instant answers to their questions, reducing wait times and improving the overall customer experience.
  • Issues can be resolved immediately, enhancing customer satisfaction and loyalty.


2. Increased Engagement and Conversions

  • Chat widgets encourage interaction by offering help when customers need it, helping to prevent cart abandonment and increase conversion rates.
  • They can proactively engage users based on behavior, such as spending a long time on a product page.


3. Improved Efficiency and Cost Savings

  • Automating responses to common questions through a chatbot reduces the volume of queries that need human support, saving on labor costs.
  • By handling multiple conversations at once, chat widgets improve support efficiency.


Chat Widget is provided in three options -

1. Email and SMS Chat - This chat will collect the visitor’s information so that you can respond to them via SMS or email later. It is great for small teams that are not staffed 24x7


2. Live Chat - Live chat is a real-time, 2-way conversation within the chat widget. Great for teams with 24x7 coverage and with Conversation AI installed.


3. WhatsApp Chat - A WhatsApp integrated 2-way conversation on a chat widget. The user needs a WhatsApp-approved number. It is also great for small teams that are not staffed 24x7



How to install Chat Widget?
1. Go to Sites > Chat Widget

2. Click on the New button to start the chat widget.


3. Select the type of chat widget, the user wants to add on the landing page.


4. Once you select the chat widget type, there will be three settings to deploy the chat widget

  • Widget - The user selects the themes, icons, and welcome messages. Users can also select the avatar and placement of the chat widget. Users can configure different sizes of chat widgets.


  • Chat Window - The Chat window allows users to customize the title, intro message, and contact form customizations. It also allows business to add their own brand URL in the chat widget for more visibility and to meet any compliance regulations with checkboxes.
    • Note - Based on the type of chat widget the options get added in the configuration.


  • Messaging -Here the user configures the acknowledgment of messages and icons. They can also configure the language of the chat widget.
Once the Chat widget is configured, user can go to Funnels, Websites, Blogs to select the chat widget type to directly get added.



To add code to your website copy the code, and add it to the body or footer of your website or WordPress.

  • FAQs

    Can I customize my chat widget messaging per page?

    The current configuration of the webchat widget does not allow for dynamic messaging. Although the widget can be used on multiple pages, the messaging will remain consistent with the initial setup.


    Can I create multiple chat widgets in a sub-account?

    No, each sub-account comes with one webchat widget.